Clear, fair cancellation and refund conditions for our services.
Last updated: August 15, 2025
This Refund Policy explains the cancellation and refund conditions for services provided by STARAHCINE LLC, operating as Starahcine Web (“we,” “us,” or “our”). Because our work is custom, creative, and time-based, refunds are assessed according to the stage of the project and the work already performed. This policy forms part of our Terms & Conditions.
Your satisfaction matters to us. If you are unhappy with any aspect of our work, we ask that you contact us first at contact@starahcineweb.com so we have the opportunity to understand the issue and make it right before any refund is considered.
Projects typically begin after an agreed deposit is received, with the balance due as defined in your project agreement. Deposits secure your project slot and cover the initial planning and design work allocated to you.
If you cancel before we have begun design or development, you are eligible for a refund of amounts paid, less any non-refundable third-party costs already incurred on your behalf (such as domains, premium licenses, or stock assets).
Once work is underway, refunds are calculated based on the proportion of work completed at the time of cancellation. Time, labor, and resources already invested are non-refundable, and any deposit may be retained to cover work performed.
Custom design and development services that have been completed and delivered are non-refundable, as the work has been performed and cannot be returned.
Maintenance or other recurring plans may be cancelled for future billing cycles. Fees already paid for the current cycle are non-refundable, but no further charges will apply after cancellation.
To request a refund, email contact@starahcineweb.com with your name, project details, the invoice or payment reference, and the reason for your request. We aim to acknowledge requests within two business days and to complete our review within five business days.
Approved refunds are issued to the original payment method. Once approved, refunds are typically processed within 5–10 business days, though the time for funds to appear depends on your bank or payment provider.
We encourage you to contact us before initiating a chargeback or payment dispute, as most concerns can be resolved directly and more quickly. Filing a chargeback without first contacting us may delay resolution.
This Refund Policy is governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict-of-law principles.
This website is owned and operated by STARAHCINE LLC, trading as “Starahcine Web.” If you have any questions about this document, our services, or your data, you can reach us using the details below: